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View compare1. Introduction
At TEO Premium Pet Supplies, we are committed to delivering your pet products safely, quickly, and reliably. This Shipping Policy explains how we process, ship, and deliver orders to ensure a smooth experience for our customers.
2. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Customized or special-order products may require additional processing time, which will be communicated at the time of purchase, and orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
TEO leverages trusted courier services to ensure timely delivery. Standard shipping typically takes 3–7 business days depending on location, while expedited shipping arrives within 1–3 business days, depending on regional availability. Delivery times may vary during peak seasons or unforeseen circumstances. Additionally, TEO uses Amazon’s logistics network for fast, reliable, and convenient delivery, including the Subscribe & Save program.
4. Shipping Charges
Shipping fees are calculated at checkout based on order weight, size, and delivery location, and free shipping may be available on select orders or during promotional periods—please check the website for current offers.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, and you can track your order through our website or directly on the courier’s tracking portal.
6. Shipping Restrictions
Currently, TEO ships within [Your Country/Region], and international shipping may be available for select products—please check during checkout. Certain products may have shipping restrictions due to size, weight, or regulatory limitations.
7. Lost or Damaged Orders
TEO takes utmost care in packaging and shipping your products. If your order is lost or arrives damaged, please contact customer support within 7 days of delivery, and we will investigate and provide a replacement or refund as per our policy.
8. Changes to Shipping Policy
TEO reserves the right to update or modify this Shipping Policy at any time, and any changes will be posted on this page with the revision date. Continued use of our services implies acceptance of the updated policy.